Intel has introduced the “ASK ME” chatbot to provide support for common questions. Located at Supplier.intel.com, suppliers can login to the Supplier Portal to access the chatbot. The chatbot provides:
- Improved customer support experience and satisfaction.
- 24 hours of support, 7 days a week.
- Reducing manual ticket creation.
ASK ME categories:
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Invoice and Payment Status: get status of a Web Invoice, submit a Request For Authorization (RFA), check if an invoice has a price block or quantity block and check withholding tax deductions and discounts.
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Supplier Update: get help in updating supplier details/information.
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Change PO Details: receive instructions of how to edit Purchase Orders.
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Invoice Submission: get guidance on how to submit invoices against Ariba and non Ariba PO types.
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Account Management: receive instructions of how to view account information, update email address and other personal data, including how to remove supplier access.
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EVM Process: provides complete assistance with EVM process queries.
If you still need more details please click here to access our Self-help section.
