Step	Action
1	Go to Intel Payment Tracker.
2	Enter search criteria. For example, invoice number 6172123456.
3	Click Generate Report button.
	Result: The matching record will be displayed.
4	Click Cancel link.
	Result: The Invoice Cancellation Request page will be displayed as pop-up.
5	Update reason for cancellation.
	Note: State the reason in Remark column, if Others is chosen.
6	Click Submit button.
	Result: The confirmation message will be displayed.
7	Click OK button.
	Results: The cancellation request has been submitted. The Cancel link will be grayed-out for SEVENTY-TWO (72) hours.
	Notes: Invoice cancellation is subject to Intel review. Please resubmit cancellation in the event cancellation request is not processed within the SEVENTY-TWO (72) hours turnaround time. The Pay Status will be updated to MAN upon cancellation approval.

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Step	Action
1	Go to Intel Payment Tracker.
2	Enter search criteria. For example, invoice number 6172123456.
3	Click Generate Report button.
	Result: The matching record will be displayed.
4	Click Get Paid Sooner button.
	Result: The PayTerms page will be displayed as pop-up.
5	Select a new payment term.
	Note: Discount will be taken for early payment.
6	Click Submit button.
	Results: The terms selected will be reviewed by Intel. Supplier will receive a confirmation e-mail copy on submitted new payment term.

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Scenario 1: Submit paper memo.

Step	Action
1	Prepare paper memo.
2	E-mail to ap-po.support@intel.com to refund payment.

Scenario 2: Submit through Web Invoice.

Step	Action
1	Go to Intel Payment Tracker.
2	Perform search.
3	Manually check for duplicate/overpaid invoice. For example, PO 4200123456 with invoice number 123456789.
4	Go to Intel Web Invoice > Create Credit Memo.
5	Enter PO number.
	Note: You must enter the entire PO number in the PO field for Intel Web Invoice to retrieve the requested information and in order to continue.
6	Click Create button.
	Result: The credit memo for PO number entered will be created.
	Notes: The credit memo generated requires supplier to fill in additional mandatory fields. The supplier assumes responsibility to submit complete and accurate invoices.
7	Update the mandatory fields, Credit Type Supplier Original Invoice Number Credit Number Ship Service Date PO Line Credit Description
8	Click Review Credit Memo button.
	Result: The Review Credit Memo screen will be displayed.
	Note: The errors and missing fields will be notified in red.
9	Click Submit Credit Memo button. OR, Click Edit Credit Memo button for amendment.
	Result: The Credit Note screen will be displayed.
	Note: Supplier may print a copy of the generated invoice confirmation.

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Step	Action
1	Double check if the payment reached Wrong bank account. Wrong remit name. OR, Wrong banking information.
2	If there is any change in bank information, please submit request here for changes.

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